How do you feel about Phox? Reviews from our customers 2023

by Staff Account

If you've been a part of our community for some time, then you know that at Phox, our mission is to tackle the growing problem of single-use plastics. We believe that it's essential for you to have a positive experience and feel satisfied with any products or services you receive from us - your engagement is integral to the success of our mission!

With that let’s take a look at what our customers have to say about their Phox experiences!

Delivery Services

We understand that trips to the post office or visits to your neighbour's house can be tiring and oftentimes just…awkward. That's why we have made it a priority to provide you with a hassle-free delivery experience. Our refill sachets are letterbox-friendly, which means that you don't have to worry about missed deliveries or unnecessary trips. This not only reduces the carbon footprint of delivery but also eliminates that ‘lost package’ frustration. We take pride in the glowing reviews from our satisfied customers who have praised the ease and convenience of our product delivery.

Phox water filter refill pack thats postbox friendly, meaning better sustainability due to no failed delivery attempts

Customers such as Jean from the UK commented on fast delivery, “even in a postal strike and a very effective product. Thanks!”

Other customers such as Priscilla Heyer were equally as impressed by the overall ease and timely manner of the ordering and delivery process, further stating that, “when we reached out to customer services for an issue they resolved it straight away.”

Great on all levels Beautiful, eco friendly and water tastes great! Ordering was easy, we received our products in a timely manner and when we reached out to costumer services for an issue they resolved it straight away. We can highly recommend Phox water, and you have a client for life here!


Phox Water is committed to sustainability in all aspects of our operations. Everything from our sustainable packaging, water filter jug, reusable water bottles and of course refillable filter cartridges are all part of a bigger mission.

Some of our customers have expressed that it's refreshing to have a product that not only works but also leaves them without "eco-guilt." One of our wonderful customers, Madeleine Anderson, recently shared her thoughts on our product, saying that she felt "a bit smug" about the lack of waste! We can definitely relate to the feeling of satisfaction that comes with taking steps towards a cleaner, greener lifestyle! It's very uplifting to know that our product is helping our customers feel proud and positive about their impact on the environment. We are committed to providing sustainable solutions that make a difference, and feedback like Madeleine's only fuels our passion to do more.

Phox rocks! The ordering, delivery packaging, instructions and product itself, are outstanding. The water tastes great and seams easier to drink, almost like there's no resistance! Yes, I do feel a bit smug about the lack of waste, thanks Phox.


Many of our customers who use our water filters have reported a noticeable improvement in the taste of their water. We understand the struggle of having to constantly purchase bottled water due to unpleasant-tasting tap water and contaminants that can spoil its quality. It's truly gratifying to learn that our customers who have experienced better-tasting water have subsequently increased their water consumption, resulting in better hydration throughout the day.

phox water bottle, reducing your need for plastic water bottles

One of our delighted customers, K MCK, expressed her appreciation for Phox's help in this regard, stating, "Most importantly, the water tastes amazing. Even LONDON WATER, which is typically unpleasant, now has a smooth and slightly sweet taste.”

Delicious water Most of all, the water tastes amazing. LONDON WATER which is typically horrible, now tastes soft and borderline sweet. The design is great, looks nice in the kitchen, and the packaging was super and all recyclable. But mostly, the water. It's excellent. I've never been more hydrated because I can't get enough of it.

Product Design

Phox's water filter jug has received wonderful feedback from customers who have found it to be incredibly easy to set up. Many customers have mentioned that the instructions provided are clear and straightforward!

Its so easy to set up its so easy to set up, just follow the instructions it goes in easily. I've been using it 3 days so far in a Brita water jug and its tasting better.

In addition to its ease of use, customers have also commented on the quality and design of our water filter jug. The sleek and modern design of the jug is often noted, with customers appreciating its minimalist yet elegant aesthetic. Furthermore, the product is made with high-quality materials that are durable and built to last, ensuring that customers can enjoy clean and refreshing water for an extended period!

Customer reviews are an essential part of Phox Water’s success. Positive reviews help build trust and attract new customers, while negative reviews provide valuable feedback that we can use to make improvements! We encourage our customers to share their honest opinions about our products and services, as we are always striving to provide the best possible experience. So, how do you feel about Phox? We'd love to hear from you, email us! -