Terms of service
PHOX REFILL LTD
WEBSITE TERMS OF USE
Last Updated: 23 February 2026
1. About These Terms
These Website Terms of Use govern your access to and use of www.phoxwater.com (the “Website”).
The Website is operated by PHOX REFILL LTD, a company registered in Scotland (Company No. SC844343) with registered office at Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP (“we”, “us”, “our”).
By accessing or using the Website, you agree to be bound by these Terms of Use.
If you do not agree, you must not use the Website.
These Terms govern access to and use of the Website only. The purchase of products is governed separately by our Terms of Sale.
2. Purpose of the Website
The Website provides information about our products and enables customers to purchase goods (subject to our Terms of Sale).
Nothing on this Website constitutes professional, technical or medical advice.
3. Access to the Website
3.1 We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.
3.2 We may suspend, withdraw, discontinue or change all or any part of the Website without notice.
3.3 We may suspend or permanently disable access where we reasonably believe you have breached these Terms.
3.4 You are responsible for ensuring that all persons accessing the Website through your internet connection comply with these Terms.
4. Acceptable Use
You must not:
(i) Use the Website for any unlawful purpose;
(ii) Introduce viruses, malware, trojans or other harmful material;
(iii) Attempt to gain unauthorised access to the Website, server or databases;
(iv) Interfere with or disrupt the security, integrity or performance of the Website;
(v) Use the Website in any way that could damage, disable, overburden or impair our systems;
(vi) Use automated systems (including bots, scrapers or data mining tools) to extract data without our written consent;
(vii) Misrepresent your identity or affiliation.
We reserve the right to report suspected unlawful activity to relevant authorities.
5. Intellectual Property
5.1 All content on this Website, including text, graphics, logos, product descriptions, images, layout, design and software, is owned by or licensed to PHOX REFILL LTD.
5.2 You may:
View and print pages for personal, non-commercial use only.
5.3 You must not:
(i) Reproduce, distribute or exploit Website content for commercial purposes;
(ii) Modify, adapt or create derivative works;
(iii) Use our trademarks, logos or branding without prior written consent.
All rights are reserved.
6. Product Information
6.1 Product descriptions, specifications and images are provided for general informational purposes.
6.2 We may update product details, packaging or specifications from time to time.
6.3 Images are illustrative only.
6.4 Filtration performance may vary depending on local water conditions and correct usage.
7. Links to Third-Party Websites
7.1 The Website may contain links to third-party websites.
7.2 We are not responsible for the content, policies or practices of third-party sites.
Accessing third-party websites is at your own risk.
8. User Submissions & Reviews
If you submit reviews, testimonials, feedback, images or other content (“User Content”):
8.1 You confirm that:
(i) You own or have the necessary rights to submit the content;
(ii) The content does not infringe third-party rights;
(iii) The content is not unlawful, defamatory or misleading.
8.2 You grant us a worldwide, non-exclusive, royalty-free, perpetual, transferable and sublicensable licence to use, reproduce, publish, distribute and display your User Content for marketing, promotional and business purposes.
8.3 We are not obliged to publish or retain User Content and may remove it at our discretion.
9. Accuracy of Information
While we take reasonable care to ensure accuracy, we do not guarantee that Website content is complete, accurate or up to date.
You should not rely solely on Website content when making decisions.
10. Website Security
You must not misuse the Website by knowingly introducing viruses, attempting to gain unauthorised access, or attacking the Website via denial-of-service or similar attacks.
We may report breaches to law enforcement authorities and cooperate in investigations.
11. Limitation of Liability
11.1 Nothing in these Terms excludes or limits liability for:
(i) Death or personal injury caused by negligence;
(ii) Fraud or fraudulent misrepresentation;
(iii) Any liability which cannot be excluded by law.
11.2 To the fullest extent permitted by law, we exclude liability for:
(i) Loss or damage arising from use of the Website;
(ii) Loss of profits, revenue, business or data;
(iii) Technical issues beyond our reasonable control.
These limitations apply to use of the Website only and do not affect your statutory rights in relation to purchased products.
12. Privacy & Cookies
Personal data is processed in accordance with our Privacy Policy.
Information about cookies is set out in our Cookie Policy.
13. Changes to These Terms
We may update these Terms of Use from time to time. The “Last Updated” date at the top of this document indicates when changes were made.
Changes will apply to your use of the Website after the updated version is published.
Any changes will not affect contracts already formed under our Terms of Sale prior to the update.
14. Governing Law
These Terms of Use and any non-contractual obligations arising from them are governed by English law.
If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of your place of residence within the UK.