Refund policy

Returns & Refunds

We want you to be completely happy with your purchase. If something’s not right, please get in touch with us first—we’ll always try to resolve any issues quickly without the need for a return.

You can contact us at service@phoxwater.com and our team will be happy to help.

Returns

If we’re unable to resolve the issue, you have 30 days from the date of delivery to return your item.

To start a return, please use our returns portal:
https://www.phoxwater.com/a/returnzap

To be eligible for a return:

• Returned in original packaging where possible

Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or damaged
  

Damaged or Faulty Items

If your item arrives damaged or develops a fault:

• Please contact us as soon as possible (within 48 hours for damage in transit)
• We’ll arrange a replacement or refund at no cost to you

Refunds

Once your return is received and inspected:

• We’ll notify you of approval
• Refunds are processed to your original payment method within 5–7 working days
  

Exchanges

We’re happy to replace items if they are defective or damaged.
Please contact us first so we can arrange this for you.Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your card provider (processing times can vary)
3. Then contact your bank

If you still need help, email us at service@phoxwater.com