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Returns

If any of your Phox products don't meet the high standards we set ourselves, please do get in touch, we would love to help.

You have 30 days from delivery to return an item from the date you received it.

We're more than happy to exchange products in the case of damage in transit, just get in touch with us via email at service@phoxwater.com.

To be eligible for a return, your item must be in the same condition that you received it. 

Refunds (if applicable)

Once we have received your return, we will send you an email to notify you and update you on the status of the return. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@phoxwater.com

Exchanges (if applicable)

We're happy to replace items if they are defective or damaged. Should you need to exchange it for the same item, send us an email at service@phoxwater.com