HOW TO SET UP YOUR V2
To set up a new refill pack, refer to steps 3 through 11 in the instructions.
HOW TO TREAT YOUR V2
If you find that there's water leaking down the side of the cartridge, there are few simple steps to follow to rectify this.
1. Make sure the gasket is placed onto the cartridge in the correct place.
2. Twist the cartridge into the reservoir.
If you still find that it leaks, let us know at firstname.lastname@example.org
If you feel that your water is filtering too quickly, remove the cartridge lid and press more firmly onto the blue grid to make sure the carbon felt is secure in the lid.
Do you find that sometimes water leaks between the reservoir and the glass jar.
1. Make sure that the black gasket, is placed correctly on top of the glass jar.
2. Twist the reservoir onto the glass jar with the gasket on it.
If you have tried all of these please reach out to us at email@example.com
Don't worry if your cartridge gets blocked. All you need to do is remove the cartridge from the reservoir, and run the tap onto the bottom of the cartridge. This is due to some of the media getting stuck in the grid.
STILL STRUGGLING? CONTACT US