HOW TO SET UP YOUR V2

To set up a new refill pack, refer to steps 2 through 11 in the instructions.

STEP 1

Remove one month pack from
reservoir. Unscrew reservoir from glass jar and remove cartridge from reservoir. Wash each component of the jug.

STEP 2

Take out the refill packet and
carbon felt bag from the pack.

STEP 3

Take out the carbon felt disk and insert into the lid as shown.

STEP 4

Open up your filter packet and pour into the cartridge.

step 5

Fit the lid securely on to the
cartridge.

step 6

Half fill the glass jar with fresh cold water and soak cartridge for 6 minutes.

step 7

Twist the cartridge into the reservoir and fill up. Allow 2 full reservoirs to filter before consuming water.

STEP 8

Wash out the glass jar, as it may
have deposits from step 7.

STEP 9

When putting your jug back together, make sure you put the gasket back onto the jar to create a watertight seal.

step 10

You are now ready to use your V2!

HOW TO TREAT YOUR V2

TROUBLESHOOTING

If you find that there's water leaking down the side of the cartridge, there are few simple steps to follow to rectify this.

1. Make sure the gasket is placed onto the cartridge in the correct place.

2. Twist the cartridge into the reservoir.

If you still find that it leaks, let us know at service@phoxwater.com

If you feel that your water is filtering too quickly, remove the cartridge lid and press more firmly onto the blue grid to make sure the carbon felt is secure in the lid.

Do you find that sometimes water leaks between the reservoir and the glass jar.
1. Make sure that the black gasket, is placed correctly on top of the glass jar.
2. Twist the reservoir onto the glass jar with the gasket on it.

If you have tried all of these please reach out to us at service@phoxwater.com

Don't worry if your cartridge gets blocked. All you need to do is remove the cartridge from the reservoir, and run the tap onto the bottom of the cartridge. This is due to some of the media getting stuck in the grid. 

STILL STRUGGLING? CONTACT US

service@phoxwater.com