PHOX V2 FAQ'S

PHOX V2 FAQ'S

PHOX V2 FAQ'S

- How long does each filter refill last?

Each filter refill is designed to last 200 litres (44 gallons) or 45 days.

- What are the specifications of the jug?

  • Overall height: 30 cm
  • Overall weight: 1.2 Kg
  • Diameter of glass base: 12 cm
  • Reservoir volume: 0.75 L
  • Glass pitcher volume: 1.5 L
  • Time of Filtrate: 6-8 Minutes

- How long does it take to filter?

A full run of the 1 litre reservoir takes 7-8 minutes. This is optimal contact time with the filter media to produce sweet tasting water.

- How will I know when to replace the filter?

Each 45 day pack is built to last 45 days or 250L, whichever comes first.
Use our app to keep note of when to replace the granules.

- How do i dispose of used filter media?

The used filter media does have to go in general waste, as it’s not recyclable or compostable. The majority of the media contents are derived from natural sources, such as the coconut-shell activated carbon, therefore the environmental impact should be minimal.

- Is the product dishwasher safe?

The glass body of the product is dishwasher safe, however none of the other parts can be put in the dishwasher.

- What minerals are added with the Electrolyte Pack?

The Electrolyte Pack will add sodium, calcium and magnesium to the water.

- Does it remove fluoride?

Fluoride is very hard to remove from water and usually takes a large scale ceramic filter to do the job fully or a reverse osmosis system. Public Health England states that around 10% of people in England live in areas where fluoride is added, so it's best to check on your water supplier's website to see if you're affected. We can't guarantee that our filter removes fluoride fully. For effective fluoride removal a full Reverse Osmosis system would be advised which can be expensive.

- Does it filter oestrogen?

The trihalomethane element is usually a bi-product of chlorine and as such when the water Is chlorine free most of the substance is also absorbed by the filter. Activated carbon filters are quite good at filtering out the majority of oestrogen based substances but not to a degree of 100% removal.

- does it remove fluoride?

Fluoride is very hard to remove from water and usually takes a large scale ceramic filter to do the job fully or a reverse osmosis system. Public Health England states that around 10% of people in England live in areas where fluoride is added, so it's best to check on your water supplier's website to see if you're affected. We can't guarantee that our filter removes fluoride fully. For effective fluoride removal a full Reverse Osmosis system would be advised which can be expensive

- why should i buy this over a brita jug?  

The main difference is that Brita's products seem to remove minerals from water while making it slightly more acidic. Our filter adds electrolytes, anti-oxidants, minerals and alkalinity! Also the per litre filtering cost seems to be around the same, why not get more for your money?

- how to wash the pitcher?

We recommend cleaning the jug regularly with soapy water, tap water sits in the reservoir and we all know that can get smelly over time. Never let soap get into the filter, always unscrew it and place it to the side when washing the jug. Do not use a dishwasher with the Phox water filter, some soap and TLC are adequate.

- preserving the filter when it wont be in use for over 5 days

When going on holiday the best thing to do is to keep the filter immersed in water, unscrew it and place it in the jug filled with water, keep the reservoir aside.

- does it soften my water?

Our filter has Carbon and Ion exchange resin inside, as a team they are great at softening water. Our filter does however add in some essential electrolyte minerals for hydration meaning you might still get a build up in the kettle after time if you boil the water.

- How long does each filter refill last?

Each filter refill is designed to last 200 litres (44 gallons) or 45 days.

- What are the specifications of the Jug?

  • Overall height: 30 cm
  • Overall weight: 1.2 Kg
  • Diameter of glass base: 12 cm
  • Reservoir volume: 0.75 L
  • Glass pitcher volume: 1.5 L
  • Time of Filtrate: 6-8 Minutes

- How long does it take to filter?

A full run of the 1 litre reservoir takes 7-8 minutes. This is optimal contact time with the filter media to produce sweet tasting water.

- How will I know when to replace the filter?

Each 45 day pack is built to last 45 days or 250L, whichever comes first.
Use our app to keep note of when to replace the granules.

- how do i dispose of used filter media?

The used filter media does have to go in general waste, as it’s not recyclable or compostable. The majority of the media contents are derived from natural sources, such as the coconut-shell activated carbon, therefore the environmental impact should be minimal.

- Is the product dishwasher safe?

The glass body of the product is dishwasher safe, however no other parts can be put in the dishwasher.

- What minerals are added with the Electrolyte Pack?

The Electrolyte Pack will add sodium and magnesium to the water.

- Does it remove fluoride?

Fluoride is very hard to remove from water and usually takes a large scale ceramic filter to do the job fully or a reverse osmosis system. Public Health England states that around 10% of people in England live in areas where fluoride is added, so it's best to check on your water supplier's website to see if you're affected. We can't guarantee that our filter removes fluoride fully. For effective fluoride removal a full Reverse Osmosis system would be advised which can be expensive.

- Does it filter oestrogen?

The trihalomethane element is usually a bi-product of chlorine and as such when the water Is chlorine free most of the substance is also absorbed by the filter. Activated carbon filters are quite good at filtering out the majority of oestrogen based substances but not to a degree of 100% removal.

- Why should i buy this over a Brita jug?  

The main difference is that Brita's products seem to remove minerals from water while making it slightly more acidic. Our filter adds electrolytes, anti-oxidants, minerals and alkalinity!

Do you know over 100million filter cartridges got to landfill each year?
The Phox V2 features the first refillable cartridge. We built our cartridge to last the life of the jug, not just 30 days. The water filtration granules expire after 45 days, simply open the filter, clean out and pour in the new refill pack.

The carbon footprint of being a Phox customer is 70% lower than that of someone who buys a standard water filter.

- How to wash the pitcher?

We recommend cleaning the jug regularly with soapy water, tap water sits in the reservoir and we all know that can get smelly over time. Never let soap get into the filter, always unscrew it and place it to the side when washing the jug. Do not use a dishwasher with the Phox water filter, some soap and TLC are adequate.

- Preserving the filter when it wont be in use for over 5 days

When going on holiday the best thing to do is to keep the filter immersed in water, remove it and place it in the jug filled with water.

- Does it soften the water?

Our filter has Carbon and Ion exchange resin inside, as a team they are great at softening water. Our filter does however add in some essential electrolyte minerals for hydration meaning you might still get a build up in the kettle after time if you boil the water. For super hard water, we would recommend our 'Clean Pack' which adds no additional minerals to water.


PHOX V1 FAQ'S

PHOX V1 FAQ'S

PHOX V1 FAQ'S

- How do I set up my filter?

1. Remove the filter from the foil package. 2. Soak the new filter in cold water for 15 minutes. 3. Insert the filter into the bottom of the reservoir by screwing it clockwise until it is fully tightened. 4. Fill the reservoir with cold water and wait for the water to filter through into the pitcher. Pour out the (black) filtered water and repeat this process twice to rinse away the loose activated carbon particles. If needed, repeat this until water is filtering perfectly clear and ready for consumption. 5. Set the indicator.

- My pitcher is slow at filtering

Sometimes in the alkalising process some of the particles inside the filter stick together or form ice particles. The best advice to unblock a filter is to first remove the filter from the reservoir and shake it for around 15-20 seconds, and then bang the cartridge on a hard surface to remove any blockages at the exit hole. Then soak it in water for 10 minutes and do a full pass through without drinking the water. We estimate around 12-15 minutes for a 2.5L full reservoir to become filtered. Also, if you are ever in a situation where you are so thirsty but the filter isn’t done, we always lift the reservoir out of the pitcher while its filtering so we can pour out the filtered water for refreshment.

- What minerals are added in the process

The Main elements that can be traced in small amounts are as follows: Calcium Magnesium Sodium Potassium Zinc Lithium Iron Copper Cobalt Molybdenum Selenium Iodine Chromium Phosphorus.

- Does the ph level deplete over the time?

We have conducted a test to observe the decline of pH over a given time of 9.5 hours during which the water was stored in a refrigerator. The results were as follows: pH pre filtration- 7.2 pH Post filter (immediate)- 9.6 pH 9.5 hours after filtration- 9.1 As you can see the pH stays pretty static. The molecular structure of the water is fundamentally altered for the better leading to much easier hydration physiologically.

- how long does it take to filter? 

As you can imagine, when the water in the pitcher comes up to cover the outlet at the bottom of the filter the process slows down compared to when the water is well below the filter opening at the bottom. On average it takes 8-10 minutes for the reservoir (1.5L). Also, if you are ever in a situation where you are so thirsty but the filter isn’t done, you can always lift the reservoir out of the pitcher while its filtering so you can pour out the filtered water for refreshment. NOTE: Do not pour water from the pitcher if there is still unfiltered water left in reservoir, this will cause spillages!

- what does the filter remove? 

Organic material in public water supplies comes from decaying plant life, which becomes more soluble in water over time, our filter effectively removes this. Rust and lime scale will also be removed. It also removes and destroys residual disinfectants (chlorine and chloramine). Heavy metals are reduced effectively – such as lead, aluminium, mercury – and the TDS (total dissolved Solids) count will swap metals for minerals. Ion Exchange resin is effective in reducing: Nitrate Perchlorate Hexavalent Chromium (Cr VI) Colour Your water taste will be drastically improved along with the added minerals and anti-oxidant properties.

- Does it filter oestrogen?

The trihalomethane element is usually a bi-product of chlorine and as such when the water Is chlorine free most of the substance is also absorbed by the filter. Activated carbon filters are quite good at filtering out the majority of oestrogen based substances but not to a degree of 100% removal.

- does it remove fluoride?

Fluoride is very hard to remove from water and usually takes a large scale ceramic filter to do the job fully or a reverse osmosis system. Public Health England states that around 10% of people in England live in areas where fluoride is added, so it's best to check on your water supplier's website to see if you're affected. We can't guarantee that our filter removes fluoride fully. For effective fluoride removal a full Reverse Osmosis system would be advised which can be expensive.

- why should i buy this over a brita jug?  

The main difference is that Brita's products seem to remove minerals from water while making it slightly more acidic. Our filter adds electrolytes, anti-oxidants, minerals and alkalinity! Also the per litre filtering cost seems to be around the same, why not get more for your money?

- how to wash the pitcher?

We recommend cleaning the jug regularly with soapy water, tap water sits in the reservoir and we all know that can get smelly over time. Never let soap get into the filter, always unscrew it and place it to the side when washing the jug. Do not use a dishwasher with the Phox water filter, some soap and TLC are adequate.

- preserving the filter when it wont be in use for over 5 days

When going on holiday the best thing to do is to keep the filter immersed in water, unscrew it and place it in the jug filled with water, keep the reservoir aside.

does it soften my water?

Our filter has Carbon and Ion exchange resin inside, as a team they are great at softening water. Our filter does however add in some essential electrolyte minerals for hydration meaning you might still get a build up in the kettle after time if you boil the water.

- How do I set up my filter?

Remove the filter from the foil package. 2. Soak the new filter in cold water for 15 minutes. 3. Insert the filter into the bottom of the reservoir by screwing it clockwise until it is fully tightened. 4. Fill the reservoir with cold water and wait for the water to filter through into the pitcher. Pour out the (black) filtered water and repeat this process twice to rinse away the loose activated carbon particles. If needed, repeat this until water is filtering perfectly clear and ready for consumption. 5. Set the indicator.

- My pitcher is slow at filtering

Sometimes in the alkalising process some of the particles inside the filter stick together or form ice particles. The best advice to unblock a filter is to first remove the filter from the reservoir and shake it for around 15-20 seconds, and then bang the cartridge on a hard surface to remove any blockages at the exit hole. Then soak it in water for 10 minutes and do a full pass through without drinking the water. We estimate around 12-15 minutes for a 2.5L full reservoir to become filtered. Also, if you are ever in a situation where you are so thirsty but the filter isn’t done, we always lift the reservoir out of the pitcher while its filtering so we can pour out the filtered water for refreshment.

- What minerals are added in the process

The Main elements that can be traced in small amounts are as follows: Calcium Magnesium Sodium Potassium Zinc Lithium Iron Copper Cobalt Molybdenum Selenium Iodine Chromium Phosphorus.

- Does the ph level deplete over the time?

We have conducted a test to observe the decline of pH over a given time of 9.5 hours during which the water was stored in a refrigerator. The results were as follows: pH pre filtration- 7.2 pH Post filter (immediate)- 9.6 pH 9.5 hours after filtration- 9.1 As you can see the pH stays pretty static. The molecular structure of the water is fundamentally altered for the better leading to much easier hydration physiologically.

- how long does it take to filter? 

As you can imagine, when the water in the pitcher comes up to cover the outlet at the bottom of the filter the process slows down compared to when the water is well below the filter opening at the bottom. On average it takes 8-10 minutes for the reservoir (1.5L). Also, if you are ever in a situation where you are so thirsty but the filter isn’t done, you can always lift the reservoir out of the pitcher while its filtering so you can pour out the filtered water for refreshment. NOTE: Do not pour water from the pitcher if there is still unfiltered water left in reservoir, this will cause spillages!

- what does the filter remove? 

Organic material in public water supplies comes from decaying plant life, which becomes more soluble in water over time, our filter effectively removes this. Rust and lime scale will also be removed. It also removes and destroys residual disinfectants (chlorine and chloramine). Heavy metals are reduced effectively – such as lead, aluminium, mercury – and the TDS (total dissolved Solids) count will swap metals for minerals. Ion Exchange resin is effective in reducing: Nitrate Perchlorate Hexavalent Chromium (Cr VI) Colour Your water taste will be drastically improved along with the added minerals and anti-oxidant properties.

- Does it filter oestrogen?

The trihalomethane element is usually a bi-product of chlorine and as such when the water Is chlorine free most of the substance is also absorbed by the filter. Activated carbon filters are quite good at filtering out the majority of oestrogen based substances but not to a degree of 100% removal.

- does it remove fluoride?

Fluoride is very hard to remove from water and usually takes a large scale ceramic filter to do the job fully or a reverse osmosis system. Public Health England states that around 10% of people in England live in areas where fluoride is added, so it's best to check on your water supplier's website to see if you're affected. We can't guarantee that our filter removes fluoride fully. For effective fluoride removal a full Reverse Osmosis system would be advised which can be expensive.

- why should i buy this over a brita jug?  

The main difference is that Brita's products seem to remove minerals from water while making it slightly more acidic. Our filter adds electrolytes, anti-oxidants, minerals and alkalinity! Also the per litre filtering cost seems to be around the same, why not get more for your money?

- how to wash the pitcher?

We recommend cleaning the jug regularly with soapy water, tap water sits in the reservoir and we all know that can get smelly over time. Never let soap get into the filter, always unscrew it and place it to the side when washing the jug. Do not use a dishwasher with the Phox water filter, some soap and TLC are adequate.

- preserving the filter when it wont be in use for over 5 days

When going on holiday the best thing to do is to keep the filter immersed in water, unscrew it and place it in the jug filled with water, keep the reservoir aside.

does it soften my water?

Our filter has Carbon and Ion exchange resin inside, as a team they are great at softening water. Our filter does however add in some essential electrolyte minerals for hydration meaning you might still get a build up in the kettle after time if you boil the water.