PHOX V2 FAQ'S

PHOX V2 FAQ'S

PHOX V2 FAQ'S

- How long does each filter refill last?

Each filter refill is designed to last 200 litres (44 gallons) or 45 days.

- My Filter is Blocked - How Do I Fix This?

If the flow from your cartridge has slowed down, this can be easily rectified by the following steps:

     

  1. Remove the cartridge from the reservoir

  2. Run the grid on the bottom of the cartridge under a running tap, to dislodge any particles blocking the exit holes.

  3. Twist the cartridge back into the reservoir
  4. Perform a couple of run throughs to check the water is flowing properly.

NOTE: After unblocking or shaking the cartridge, there may some loose carbon residue in the next run of the reservoir. This is completely natural and will clear up after a couple of run throughs.

If you need any more help, please get in touch at service@phoxwater.com.

- What are the specifications of the jug?

  • Overall height: 30 cm
  • Overall weight: 1.2 Kg
  • Diameter of glass base: 12 cm
  • Reservoir volume: 0.75 L
  • Glass pitcher volume: 1.5 L
  • Time of Filtrate: 6-8 Minutes

- How long does it take to filter?

A full run of the 1 litre reservoir takes 7-8 minutes. This is optimal contact time with the filter media to produce sweet tasting water.

- How will I know when to replace the filter?

Each 45 day pack is built to last 45 days or 250L, whichever comes first.
Use our app or sign up for email notifications to keep note of when to replace the granules. More info here.

- What is in the filter?

- How do i dispose of used filter media?

The used filter media does have to go in general waste, as it’s not recyclable or compostable.
The majority of the media contents are derived from natural sources, such as the coconut-shell activated carbon.
Our boxes are recyclable.
Our bags which hold the filter granules are compostable and made of paper/PLA.

- Is the product dishwasher safe?

The glass body of the product is dishwasher safe, however none of the other parts can be put in the dishwasher.

- What minerals are added with the Electrolyte Pack?

The Electrolyte Pack will add sodium, calcium and magnesium to the water.

- Does it remove fluoride?

Fluoride is very hard to remove from water and usually takes a large scale ceramic filter to do the job fully or a reverse osmosis system. Public Health England states that around 10% of people in England live in areas where fluoride is added, so it's best to check on your water supplier's website to see if you're affected. We can't guarantee that our filter removes fluoride fully. For effective fluoride removal a full Reverse Osmosis system would be advised which can be expensive.

- Does it filter oestrogen?

The trihalomethane element is usually a bi-product of chlorine and as such when the water Is chlorine free most of the substance is also absorbed by the filter. Activated carbon filters are quite good at filtering out the majority of oestrogen based substances but not to a degree of 100% removal.

- why should i buy this over a brita jug?  

The main difference is that Brita's products seem to remove minerals from water while making it slightly more acidic. Our filter adds electrolytes, anti-oxidants, minerals and alkalinity! Also the per litre filtering cost seems to be around the same, why not get more for your money?

- how to wash the pitcher?

We recommend cleaning the jug regularly with soapy water, tap water sits in the reservoir and we all know that can get smelly over time. Never let soap get into the filter, always unscrew it and place it to the side when washing the jug. Do not use a dishwasher with the Phox water filter, some soap and TLC are adequate.

- preserving the filter when it wont be in use for over 5 days

When going on holiday the best thing to do is to keep the filter immersed in water, unscrew it and place it in the jug filled with water, keep the reservoir aside.

- does it soften my water?

Our filter has Carbon and Ion exchange resin inside, as a team they are great at softening water. Our filter does however add in some essential electrolyte minerals for hydration meaning you might still get a build up in the kettle after time if you boil the water.

- How long does each filter refill last?

Each filter refill is designed to last 200 litres (44 gallons) or 45 days.

- My Filter is Blocked - How Do I Fix This?

If the flow from your cartridge has slowed down, this can be easily rectified by the following steps:

     

  1. Remove the cartridge from the reservoir

  2. Run the grid on the bottom of the cartridge under a running tap, to dislodge any particles blocking the exit holes.

  3. Twist the cartridge back into the reservoir
  4. Perform a couple of run throughs to check the water is flowing properly.

NOTE: After unblocking or shaking the cartridge, there may some loose carbon residue in the next run of the reservoir. This is completely natural and will clear up after a couple of run throughs.

If you need any more help, please get in touch at service@phoxwater.com.

- What are the specifications of the Jug?

  • Overall height: 30 cm 
  • Overall weight: 1.2 Kg
  • Diameter of glass base: 12 cm
  • Reservoir volume: 0.75 L
  • Glass pitcher volume: 1.5 L
  • Time of Filtrate: 6-8 Minutes

- How long does it take to filter?

A full run of the 1 litre reservoir takes 7-8 minutes. This is optimal contact time with the filter media to produce sweet tasting water.

- How will I know when to replace the filter?

Each 45 day pack is built to last 45 days or 200L, whichever comes first.
Use our app or sign up for email notifications to keep note of when to replace the granules. More info here.

- What is in the filter?

- how do i dispose of used filter media?

The used filter media does have to go in general waste, as it’s not recyclable or compostable.
The majority of the media contents are derived from natural sources, such as the coconut-shell activated carbon.
Our boxes are recyclable.
Our bags which hold the filter granules are compostable and made of paper/PLA.

- Is the product dishwasher safe?

The glass body of the product is dishwasher safe, however no other parts can be put in the dishwasher.

- What minerals are added with the Electrolyte Pack?

The Electrolyte Pack will add sodium and magnesium to the water.

- Does it remove fluoride?

Fluoride is very hard to remove from water and usually takes a large scale ceramic filter to do the job fully or a reverse osmosis system. Public Health England states that around 10% of people in England live in areas where fluoride is added, so it's best to check on your water supplier's website to see if you're affected. We can't guarantee that our filter removes fluoride fully. For effective fluoride removal a full Reverse Osmosis system would be advised which can be expensive.

- Does it filter oestrogen?

The trihalomethane element is usually a bi-product of chlorine and as such when the water Is chlorine free most of the substance is also absorbed by the filter. Activated carbon filters are quite good at filtering out the majority of oestrogen based substances but not to a degree of 100% removal.

- Why should i buy this over a Brita jug?  

The main difference is that Brita's products seem to remove minerals from water while making it slightly more acidic. Our filter adds electrolytes, anti-oxidants, minerals and alkalinity!

Do you know over 100million filter cartridges got to landfill each year?
The Phox V2 features the first refillable cartridge. We built our cartridge to last the life of the jug, not just 30 days. The water filtration granules expire after 45 days, simply open the filter, clean out and pour in the new refill pack.

The carbon footprint of being a Phox customer is 70% lower than that of someone who buys a standard water filter.

- How to wash the pitcher?

We recommend cleaning the jug regularly with soapy water, tap water sits in the reservoir and we all know that can get smelly over time. Never let soap get into the filter, always unscrew it and place it to the side when washing the jug. Do not use a dishwasher with the Phox water filter, some soap and TLC are adequate.

- Preserving the filter when it wont be in use for over 5 days

When going on holiday the best thing to do is to keep the filter immersed in water, remove it and place it in the jug filled with water.

- Does it soften the water?

Our filter has Carbon and Ion exchange resin inside, as a team they are great at softening water. Our filter does however add in some essential electrolyte minerals for hydration meaning you might still get a build up in the kettle after time if you boil the water. For super hard water, we would recommend our 'Clean Pack' which adds no additional minerals to water.